Mexico "Way"

My stupid blurbs about anything and addition to the ups and downs of living in Cancun, Mexico.

Monday, January 21, 2008

Eternally Waiting For Gas

And no, I’m not talking about the gas that you can create yourself with a diet that includes, milk, eggs, cabbage and beans. I’m talking about the other gas. Tanks of gas. Gas that you need for your house to make things work.

My issues with the gas company go back as far as my 3 month stint in Cancun. I had problems back then and they still remain. It’s like this eternal gas problem that won’t go away. It is multifaceted because it’s the same continuous problem that begins with one problem and continues until you actually get the gas delivered. It’s a problem that starts from when you run out of gas until the time you replace the tank (gas leaks not taken into consideration). I’ve used about 4 different gas companies since I’ve lived in Cancun, and all of them seem operate in an equally shitty way.

The start of the problem begins with the gas company’s phone lines. Sometimes the phone lines just don’t work. Sometimes they just ring, and sometimes you get put on the never ending hold button that does nothing but piss you off and waste your time. The best is when the gas company has several different numbers you can call and absolutely none of them work.

Should you finally have the patience to get through (I do not, that’s where Becky comes in), you are so desperate for gas (gas = hot water + cooking + dryer function) you just order instead of complain. Because at this point, they may not like you’re attitude and say, the hell with you! You don’t get any gas (gas = hot water + cooking + dryer function)!

So, after spending about 4 hours trying to call the company you FINALLY get through! It’s almost as though you’ve achieved the impossible. But don’t get too excited yet. First, you have to give all of your information about 5 times over because the girls on the other end can almost never get your information correct the first time (it’s kind of the same as ordering pizza). Once you’ve placed your order, they tell you, “We can deliver between 9am and 6pm on Saturday” (notice the large time chunk). By this time you just agree because you NEED GAS and set aside your entire day (it's dia de descanso btw) so that you can receive the coveted gold worthy super duper special gas.

So you get your money out, and you clear a path to the gas tank and you wait. And wait. And wait. And wait. And by the way, did I tell you it’s a beautiful day out and you’re plan for the entire fricken day is to wait for a stupid gas tank? I suppose it’s not that big of a deal. I mean you need the gas. Remember at the beginning of this paragraph that I said “so you get your money out”? Yeah, apparently these companies don’t give a shit about the money they can collect. Because guess what? You wasted you’re entire fricken day off waiting for a tank of gas that didn’t come and your money is still sitting on the counter!

Oh and I forgot to mention, while waiting for the gas to show up, you also tried calling the gas company for several hours. But guess what? The phones don’t work so much today EITHER!? I mean why would they? I mean who gives a shit.

So come Monday…..that patient roommate of yours calls the gas company again. And again. And again. And you know….the phone lines don’t work so much. Until………. FINALLY someone answers.

Turns out the gas company came by on Friday to pick up our gas tank so that they could fill it up and bring it back on Saturday for on-time-delivery.

Um. What?????

Interesting. No one even mentioned that this would be happening. And no one called either.

Turns out the gas company is out of 30L tanks and so they have to come and pick up your tank (which btw costs about 700 pesos), fill it up, and bring it back the next day. I love just handing over a good chunk of money to strangers and praying that they bring it back.

It might be easier to eat eggs, milk, cabbage and beans, and fart in a tank. Unfortunately, I don’t think that’s the same type of gas that will work.

But hey. I’m still out of gas, so it’s worth a try I suppose……...


  • At 5:32 PM, January 21, 2008, Blogger wayne said…

    Try living on an island where you can't call them, they may come over on the ferry or not and they may drive by your house or not. Sometimes it takes four or more days to get a "new" tank. And they won't sell you an extra one either! I think we are going to buy one of those little 20L tanks for camping at Walmart so we at least have gas waiting while waiting for the gas clowns to replace ours!

  • At 5:54 PM, January 21, 2008, Blogger Mexico Way said…

    Oh, believe me I can totally imagine and I feel your pain.

    The update is they never showed up today to take the take to fill it up. Their phones weren't working again either.

    So I tried calling Delta and no answer there.

    So I tried calling Zeta and they said they would take the KunGas gas tanks so I said come tomorrow. If they show up or not...thats another story.

    I wish they would just say, he man, we can't come for like a week, but at the very LEAST show up when they say they are going to show up.

  • At 10:36 PM, January 21, 2008, Anonymous RiverGirl said…

    We put a stationary tank in the condo we own so that our tenant a) wouldn't have to deal with the gas company very often and b) wouldn't blow up the patio de servicio...those little tippy-over tanks freak me out.

    Tomza Gas has been fantastic for us. We have a stationary tank (at home and at the condo), so it's a different service, but they always answer and are nice and show up within an hour of when they say they will. Have you called Tomza?

    Tomza's number is 898-0616.

    Good luck my dear!

  • At 12:16 AM, January 22, 2008, Blogger 'Eddie Willers' said…

    It just rings so many bells!

    And I thought we had the only 'Gas-Nazi' up here in Tampico ('NO GAS FOR YOU!!').

    The truck services are slowly pulling out of this colonia (downtown) as their major customers are switching to Tractebel-Suez piped natural gas.

    But will they bring a pipe down our block? Sure, if we pay some stupidly irresponsible sum as a bribe to the trench digger (like many thousands of dollars).

    Mexico - yagottaloveit!

  • At 9:27 AM, January 22, 2008, Blogger Mexico Way said…


    From what I know of stationary tanks and the cilindros is that the stationary tank people get wayyyyyyyy better service because they don't have to go as often and not as many people have them. I have tried Tomza yes, and as I said while all gas companies are pretty good with the stationary tanks, at one time or another, the cilindro telephone line is always busy and its a pain to get a damn tank. Plus Tomza gas was picky with taking another gas companies tanks. The reason I started buying from KunGas is because they had such wonderful service. But word caught on and everyone switched and they just don't have the ability to service all of Cancun.

    Update: No gas yet.

  • At 11:10 AM, January 22, 2008, Blogger Fned said…

    Good grief! Move to Puebla girl!

    In Puebla the gas comes by every week at a specific day and time slot (morning or afternoon, I can't remember) and you just bring out your tanks to the sidewalk... you can tell they're coming because the gas truck plays a hilarious "the circus is coming to town" music on loud spearker phones!

    Sorry about your gas situations...what a bunch of idiots! Would it be possible to buy two tanks and always have one as a spare (I know that's what my parents used to do when we lived in Mérida and Valladolid). It'd be expensive (buying an extra tank, but at least it would be worth it!)


  • At 11:27 AM, January 22, 2008, Blogger Mexico Way said…

    Yeah they drive through the neighbourhood here and there playing their stupid music or they bang on the gas tanks with the wrench. I know the sound well. The problem is they never come when you need them. Plus we work. I mean we aren't home often. We do have two tanks and we aren't out of the other one yet but feel it coming. We constantly have to swith from the boiler connection to the stove/dryer connection. So for now its an inconvenience but ok.....we just fear cold water. Thats all!

    Update: Still no gas. First order was place Friday. It is now Tuesday 11:26 a.m.

  • At 3:34 PM, January 22, 2008, Blogger CancunCanuck said…

    We've got a super duper perma-tank that in three years we have only had to fill two or three times. No problems with Delta in our limited experience. Sucks to be without it though, that's for sure!

    Oh, and that song from that truck! I believe there are words and they are "Hay viene Zeta Gas, hay viene Zeta Gas, Hay viene Zeta Zeta Zeta Zeta Zeta Gas". Or at least that is what runs through my head for days after their trip around the hood.

  • At 7:38 PM, January 22, 2008, Blogger Manolo said…

    Gosh... so many childhood memories reading y'all. That is something I am grateful I don't have to deal, having become a "responsible adult" paying overpriced rent in Ontario, particularly in the capital (a.k.a. the city we never mention its name). We live with the fear of another blackout, but I don't have to worry about propane tanks!

  • At 12:13 AM, January 24, 2008, Blogger wally said…

    i think you can even get a 10 pound propane tank at the wal-mart.i hope those tanks are stored standing up and chained so they don't fall over whitch can be very dangerous.make sure you use tanks that are painted white to avoud solar gain heating up the cylandar.continue to fight the powere man..wally

  • At 5:40 PM, January 25, 2008, Blogger mexpat said…

    Wait a minute... you have a dryer?!?

    Oh, the joys of freshly dried- SOFT- clothing and towels... ahhh I remember those days fondly, before our towels felt like they were a cotton/sandpaper blend. ahhh....

  • At 9:10 PM, January 25, 2008, Blogger Mexico Way said…

    Yes.... Muahahahha. Nah. I've had it for maybe a year and a half. Cost a grand for the washer/dryer and I just got tired of dealing with the lavanderia and their screw-up. Plus in the long run, it's a lot cheaper and a lot more convenient! LOVE IT!

    I do know what you're talking about when it comes to the towels. You should take those and sheets to the lavanderia for sure.

  • At 10:37 PM, February 04, 2008, Anonymous Anonymous said…

    One partial solution for those cold showers: buy a back-packer's shower. It's a bag you fill and hang in a sunny spot for a couple hours to warm up. It has a spray nozzle to release the water.


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